1. General
1.1 These Terms and Conditions apply to any purchase of goods from Every Daughter Matters.
1.2 These Terms and Conditions may be amended periodically, and you will be deemed to have accepted any amendments if you have used the website after amendments have been posted on everydaughtermatters.org.au
2. Price
2.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated.
2.2 By submitting an order you warrant that:
- You are authorised and able to make payment,
- The information you have provided is correct.
2.3 A contract for purchases is formed once we have accepted an order by issuing a receipt number.
3. Payment
3.1 Payments will only be accepted via our online shopping store.
3.2 Once payment has been received a confirmation email will be sent notifying you that your items have been dispatched.
4. Shipping
4.1 Every Daughter Matters’ customers can expect to receive their items within 10 – 14 business days from receiving a confirmation email that your order has been sent. All orders will be shipped via Australia Post services.
5. Exchange/refund/cancellation policy
5.1 Should you receive goods and discover that the size is incorrect, please download, print and fill out a ‘return form’ (click here) and return said goods in their original condition together with the form within 14 days of receipt to:
MidCoast Uniform Solutions
5/12 High Street
Wauchope NSW 2446
On receipt of the returned goods, a credit refund will be made by Every Daughter Matters to the original account used to purchase the goods.
5.2 In the event that you receive damaged or faulty goods, please contact Donna at Every Daughter Matters (email donna@everydaughtermatters.org.au) within 14 days of receipt and we will arrange, as appropriate and depending on availability, an exchange, credit or refund, the decision whether to grant this will be at our discretion.
5.3 To claim an exchange, refund, credit, the following terms and conditions apply to qualify for a refund or exchange:
- Items must be unworn and not damaged or altered.
- Packaging tags and labels should be attached and in the same condition as received.
- The item must be returned within 14 days (from the day you receive to the day you send to MidCoast Uniform Solutions / Every Daughter Matters).
- You must provide a ‘proof of purchase’ being either an invoice, bank statement or email confirmation from Every Daughter Matters.
5.4 The cost of return delivery is not covered by Every Daughter Matters and remains the responsibility of the buyer. The buyer is also responsible for arranging any insurance on the product.
5.5 Upon receipt of Every Daughter Matters items, a refund will be given to you at the purchase price of the product. Refunds can only be credited back to the card that was used to make the original purchase.
5.6 The refund will be processed as soon as the items have been received, however please allow 10 days from the day you return the product for your account to be credited.
5.7 Refunds will only be given to products purchases from Every Daughter Matters Online Shop. Every Daughter Matters reserves the right to refuse returns of items when they do not meet the conditions set out above.
6. Faulty or Damaged Goods
6.1 All items are thoroughly checked for faults or damages prior to dispatch. However, should your items be damaged or opened on receipt, please advise us immediately by emailing and sending a photo to donna@everydaughtermatters.org.au
Please download, print and fill out a ‘return form’ (click here), and return the product together with the form within 14 days of receiving it.
Send faulty or damaged goods to:
Every Daughter Matters
21 Currawong Drive
Port Macquarie NSW 2444
6.2 Refunds are only available on goods damaged in transit if such goods are returned within 14 days of receipt and immediate notification and photo of item(s) is sent by email at time of delivery.
6.3 You must provide a ‘proof of purchase’ being either an invoice, bank statement or email confirmation from Every Daughter Matters.
